Here’s some FAQ on our new Permanent Jewelry
✨How does it work? Our team will consult with you to design a piece that is perfect for you. We will cut the chain to size, then we use a specialized welder to close the piece in place on your wrist, ankle or around your neck. The welder runs at extremely low heat and produces only the tiniest spark but closes the link on your new piece.
✨What is the chain made of? Majority of our chains are gold filled meaning they are 1:20 ratio gold with a high-quality jeweler's brass core that has been heat bonded. Silver chains are 100% Sterling Silver. This means you’re good to live your life in these chains! We expect these chains to last approximately 1-3 years, although some will need to replace it.
✨What do I need to do to keep my chain in good condition? With proper care, these chains should not turn or tarnish rapidly — Please be sure to keep all chemicals off the chain. If you use any kind of oil or lotion, spray tan, or apply chemicals like sunscreen or bug spray, be sure to rinse the chain off with a little water after applying. This will help protect the gold plating on the chain. Some lifestyle aspects such as a high acidity in the skin or products, sulfur (often found in water sources) or even just our own PH can cause the gold to wear away more rapidly. Tennessee Jane cannot be held responsible in those circumstances. If you have to get your wedding ring dipped every few years, your gold bracelet likely will only last a few months — select sterling silver, or we can add a clasp so you can wear it only on special occasions.
✨How permanent is permanent? While the industry & social media term is permanent jewelry, we like to call them welded jewelry! Nothing in life is permanent! We do the best we can to provide you a secure and high-quality piece, but jewelry is inherently delicate!
✨What if I need to remove it? No problem. If you need to remove it for any reason stop back in our store or you can use sharp kitchen scissors to do this at home. Find the link we used to close and use your scissors on that gap we welded shut. Keep your chain in a safe place so we can reattach it when you’re ready!
✨What if I change my mind? I'm so sorry to hear you've decided permanent jewelry does not fit your lifestyle, but all sales are final. We are happy to add a clasp for you so you can keep your high-quality bracelet.
✨What if my permanent jewelry piece breaks? Do I get a refund? All sales are final on permanent jewelry. We will happily repair the piece for you at no cost Just simply come in anytime convenient for you and we can repair it.
✨How many chains do you offer? At the moment we have 20 chains to choose from! We carry chains in Silver, Gold & Rose Gold when available!
✨I want the sturdiest chain you have! All of our chains are a 26 gauge wire or less. For safety reasons we do not use chains larger than this. Under pressure these chains are designed to break so that they do not cause harm to you. If your dog/child etc. pulls on it, it may come off. Do not worry we can repair it. (See above)
✨Do I need an appointment? No! You can stop into our South Lakeland location. If the staff member/s working have availability, they’ll be happy to take you on a walk-in basis. Appointments will take priority.
✨How do I book an appointment? Right here!! Use the calendar below to request an appointment at our South Lakeland Warehouse storefront in Lakeland, FL! We request a $30 non-refundable deposit to hold your appointment. This will apply to your permanent piece of choice. If you need to reschedule please let us know
✨What does the pricing include? Our prices include the cost of your bracelet, the welding of your piece as well as our warranties. All of our permanent pieces have the following guarantees.
- Break Warranty -
If your piece ever breaks, we will repair it for no cost. Come in anytime convenient for you and we can repair it.
- Tarnish Warranty -
🗓 Within 30 days we will replace the piece with the same chain, or a chain of the same price at no charge or offer a 50% store credit when you return the chain to us.
🗓 30-90 days we will replace the piece at 50% off or offer a 20% store credit when you return the chain to us (Customer is responsibility for shipping)
🗓 Beyond 90 days the customer is responsible for replacement, and no store credit are offered.
- Lost Chain -
To be eligible for a lost chain warranty, the exact same chain must be used and welded to the same part (i.e., bracelet, anklet etc.)
🗓 Within 7 days, we will replace the chain at 100% off, free of charge.
🗓 8-90 days we will replace the piece at 50% off
🗓 90+ days we will replace the chain at 20% off.
✨I got a permanent jewelry piece and am having issues? Please email info@Tennesseejaneco.com & we will be happy to help!
