“I just placed an order with Tennessee Jane. When will I receive it?”
All orders placed with Tennessee Jane will be shipped from FL within 1-2 business days from the date that they were originally placed. If we have run into an issue with your order fulfillment, then we will reach out to you via email as soon as possible! If it has been more than 3 business days and you still have not received any tracking or shipping information on your order, then please email us at info@tennesseejaneco.com and we will look into it for you!
“I placed an order for Downtown Lakeland pickup. How do I know if it is ready or not?”
If you are local to our downtown storefront, and chose pickup for your order fulfillment, then we ask that you please give us 1-2 business hours to fulfill your order. You will receive a fulfillment confirmation email once the order has been fulfilled and is ready for pickup!
The storefront is open 7 days a week! Monday - Friday from 10 - 6, Saturday from 9 - 6, and Sunday from 11 - 4.
Our storefront is located at:
117 S Kentucky Ave.
Lakeland, FL 33801
If you would like to have your pickup order ran out to the car, please give us a call at (863) 644-3100 and we will bring it out to you!
“I accidentally placed an order for pickup. What should I do to fix it?”
If you think that you have selected pickup on an order by accident, please contact us at info@tennesseejaneco.com and we will work on resolving the issue for you!
“How do I return an item I am unhappy with?”
We would first like to apologize that the item(s) did not work out for you, but we do accept returns from near & far for a store credit only! Please make sure that the item(s) you are trying to return follow our return policy; if the item is eligible, you can send it back to our warehouse and your return will be processed within 3-5 business days from the date that it is delivered to us! Once your return has been processed, we will send you an e-gift card via email that can be used on our app or on our website.
“Can I exchange my item(s) for a different size?”
We would be more than happy to exchange your items for you in store any day of the week! While we cannot guarantee that a size exchange will always be available, we do offer store credit for returns. If you are not local to us, we suggest sending back your items as a return! We recommend sending back your return, repurchasing the correct size, and then using the credit on something else to ensure that you get the size you are wanting as things sell out fast!
“What should I do if I received a defective item?”
Help us, help you! If you have received a defective item, please contact us within 3 days from receiving the item! Please send an email to info@tennesseejaneco.com with your name, order number, issue, and pictures of the defect! We would love the opportunity to resolve any issue that you may have with your order! Please understand that if it has been more than 3 days since you have received the item, we will be unable to consider it a defect and will deem it as a result of wear.
“My tracking hasn’t updated on my package; what should I do?”
Please understand that Tennessee Jane is not responsible for any lost or damaged packages, however, we would love to you help you locate the package if at all possible! If your tracking has not updated for at least 10 days, then we recommend reaching out to your local USPS post office and asking them to help you file a missing mail claim, or you can file it online with them. USPS is responsible for all packages and making sure that they are delivered properly, so it is best to take the issue up with them first. Once you have filed the claim, then you can reach out to us at info@tennesseejaneco.com with the claim number and we will try to get in contact with our USPS representative and help locate the package.
“The tracking for my package says delivered, but I never received it. What should I do now?”
Please understand that Tennessee Jane is not responsible for any lost or damaged packages, however, we would love to help you locate the package if at all possible! Please contact USPS first and ask to file a mail search claim with them, or you can file one online.
*NOTE: A missing mail claim cannot be filed on a “delivered” package!
Once you have filed the claim, then you can reach out to us at info@tennesseejaneco.com with the claim number and we will try to get in contact with our USPS representative and ask them to help us locate the package. A USPS representative will only look into an issue if a claim has already been filed, so it is important that the claim is filed before you reach out to us!
